At Parlior, we understand the importance of providing our customers with high-quality and reliable jewellery. That's why we offer a comprehensive warranty on all our jewellery pieces, ensuring your peace of mind and satisfaction with your purchase.

Our jewellery warranty covers any manufacturing defects that may arise within a specified period of time from the date of purchase. This includes issues such as loose gemstones, faulty clasps, or any other defects that affect the functionality or appearance of the jewellery.

Here are the key details of our jewellery warranty:

Duration:

Our warranty period varies depending on the type of jewellery. For most of our pieces, we offer a one-year warranty. However, certain items may come with an extended warranty of up to two years. Please refer to the product description or contact our customer support for specific warranty information.

Conditions:

To be eligible for warranty coverage, the jewellery must have been purchased directly from Parlior or an authorized retailer. The warranty is non-transferable and applies only to the original purchaser. Proof of purchase, such as a receipt or order confirmation, may be required.

Exclusions:

Our warranty does not cover damage caused by normal wear and tear, accidents, misuse, or improper care of the jewellery. It also does not cover loss or theft of the jewellery. Any alterations or repairs performed by unauthorized individuals or jewellers will void the warranty.

Claim Process:

If you believe your jewellery is covered under warranty due to a manufacturing defect, please contact our customer support team. They will guide you through the claim process and provide instructions on how to return the item for evaluation. Our team of experts will assess the jewellery and determine if it qualifies for warranty coverage.

Resolution:

If the defect is deemed to be covered under warranty, we will repair or replace the jewellery free of charge. In some cases, if the exact item is no longer available, we may offer a suitable alternative or provide a store credit for the value of the original purchase.

Additional Information:

Our warranty is in addition to any rights you may have under consumer protection laws. It does not affect your statutory rights.

For more information about our jewellery warranty or to initiate a warranty claim, please contact our customer support team. We are committed to ensuring your satisfaction and providing you with beautiful, durable jewellery that you can cherish for years to come.